Giant social media platforms such as Facebook and Twitter started life as a completely non-business oriented platforms.
For instance, Facebook was launched with the intention of having some entertainment at University by Mark Zuckerberg.
And so goes forth, the story of every other social media platform, we have more or less interacted or worked with in the past.
However, not long ago did the corporate world realized that there is a lot more potential to Facebook and Twitter professionally, than meets the eye.
And in the wake of such success, marketing departments at organizations started investing larger budgets in running business campaigns on platform like Facebook.
The Result?! It generated business beyond their wildest imagination.
Today, every other organisation interested in increasing sales margins would easily be found investing a sizeable budget on Facebook.
But, in a highly competitive environment such as today, to stand out above the competition you need modern day analysis tools.
The age of data is here.
Firms which are collecting and analyzing information are the ones reaching pioneering success.
And such realization has introduced various intelligent tools to help them progress.
One such tool in today’s connected world is the social media monitoring tools.
But here’s the big question…
Are firms actually using these tools to their fullest potential? Let’s discuss.
Are Social Media Tools Being Used to Their Fullest Potential?
As per recent statistical data, 7 out of every 10 individuals are using social media on a consistent basis.
They connect with each other to socialize, share information, and keep themselves entertained.
As a growing business, even if you feel no immediate wish to start using social media, in reality you are left with no other choice but to.
To help your business flourish, you need to work on your social media strategies in order to reach your audience.
Social media monitoring tools allow you to create and work with social media campaigns.
You will first have to focus on the branding aspect of your social media campaign.
Make sure that you have included the right images, content and found the right audience.
Once you are done with campaign building, it is now time to monitor your results of your campaign.
It will help you understand what is working for your business and what is not.
When it comes to social media monitoring, there are a few things which are highly important to be aware of.
And unless, you are not addressing these factors, you are not doing your job correctly.
These are the things that will allow you to use social media monitoring to its fullest potential.
Find Out How Your Customers Are Influencing Others
There is no clear explanation on how the average customer feels when interacting with your products or services.
However, one thing is for sure is customers can be very opinionated and biased.
Hence, it’s highly important that you learn about your audience and determine which of them are simply a humble customers, and which of them could potentially influence others.
After all, the purpose of running a social media campaign is to get your message out to as many people as possible.
According to a digital marketing agency, to find social media influencers ask the following questions:
- How many followers does your customer have on their social media account?
- How much engagement are they creating on their social media account?
You can get the best answer to these questions by using a modern day social media monitoring tool.
Distinguish Positive from Negative Sentiments
Many modern day social media monitoring tools have the capability to differentiate in between positive and negative sentiments.
The best example so far is the software package HootSuite Insights.
It offers a unique monitoring feature to track sentiments based on keyword search terms.
With HootSuite, you can set up your Twitter mentions to positive sentiments such as “amazing service” or “thank you.”
In fact, you can also set the sentiment analysis to search for positive emoji’s such as a thumbs up.
By monitoring high volume positive posts mentioning your brand, you can engage with those mentions personally and strengthen your relationship with the customers who are positive about your brand.
Record Volume on Specific Keywords
Speaking of keywords, many modern day monitoring tools are capable of recording volume based on keywords.
In terms of social media, volume is the amount of buzz your social media post or advertisement creates.
Analysing volume helps businesses understand the need of the users better and to fine-tune their business advertisements to attract similar people.
Hence, when using a monitoring tool, understand that spikes are a great way to learn about audience.
The Most Effective Social Media Monitoring Tools Used in the Market
Whilst knowing how to use the best social media monitoring tool for your online business is one thing, knowing which of these tools is the best is another.
Here are some of the trendy social media monitoring tools to help you monitor your social media campaigns and fine-tune them to success.
Twazzup is a social media monitoring tool specifically designed for Twitter.
It organizes everything related to social campaign on a single page.
Users can make the best use of Twazzup to study influencers and sentiments of their target audience.
With HootSuite, not only can you manage your Twitter feed but every other social media account.
It started off as a social media account management tool but later transformed into a complete suite of services.
Hootsuite now offers the powerful functionality of monitoring buzz.
Last but not least, Addict-o-Matic is a free to use social media tool which organizes everything about your social media on a single page.
It organizes all the volume in one place.
Don’t forget that social media monitoring tools are highly effective for your online business.
If you are using platforms such as Facebook and Twitter to send the word out on your brand, social media monitoring tools allow you to study and monitor interactions and truly understand the needs and opinions if your target market.